Customer Service

About the company

Gildan is a major maker of everyday basic apparel with a wide brand portfolio that includes Gildan®, Hanes®, Comfort Colors®, American Apparel®, ALLPRO™, GOLDTOE®, Peds®, Bali®, Playtex®, Maidenform®, Bonds®, and Champion® (available through an exclusive licensing arrangement for the printwear channel in the U.S. and Canada).

The company runs large, vertically integrated manufacturing operations across Central America, the Caribbean, North America, and Asia. Its business is guided by a long-term ESG strategy focused on labour, environmental, and governance standards throughout the supply chain.

Role overview

This position is suited to customer service professionals who enjoy a fast-moving, customer-first environment. The role centers on supporting customers, handling day-to-day account activity, and delivering a reliable service experience.

You will help manage the full order journey, provide accurate information, solve customer queries, and contribute to smooth operations. The role also offers the chance to expand product knowledge while working in a team culture built on collaboration, accountability, and service quality.

Key responsibilities

• Develop and maintain solid customer relationships by understanding needs, expectations, and buying patterns.
• Explain product details, pricing, stock availability, and ordering choices clearly.
• Enter orders accurately and make sure they match customer requirements from the outset.
• Spot and correct order inconsistencies before processing begins.
• Track orders in internal systems so they move through the process correctly and on time.
• Work closely with supply chain, logistics, and distribution teams to help meet delivery commitments.
• Identify possible delays early and update customers proactively.
• Make sure invoices are correct, issued on time, and aligned with agreed pricing and terms.
• Handle customer concerns quickly and professionally while keeping disruption to a minimum.
• Check back with customers to confirm satisfaction and uncover ways to improve service.
• Recognize repeated issues and suggest process improvements that strengthen the customer experience.

Requirements

• A bachelor’s degree in Management, Business, or a related discipline, or an equivalent combination of education and experience.
• Minimum 3 years of experience in customer service or account support.
• Strong verbal and written communication skills along with good interpersonal ability.
• Capability to resolve customer issues calmly, professionally, and within a timely manner.
• Good problem-solving ability and a sharp eye for detail.
• Comfort working with multiple priorities and shifting tasks.
• Hands-on experience with several computer applications, including MS Office Suite.
• Ability to quickly learn product information and technical specifications.

Benefits

• Opportunity to join a publicly traded company listed on both the NYSE and TSX.
• A collaborative workplace that values teamwork and meaningful connections.
• Exposure to a diverse team with both local and international colleagues.
• Access to mentorship and ongoing development opportunities.
• An attractive benefits package.

Additional information

Applicants are encouraged to highlight transferable skills and unique experience in their application.

Only candidates shortlisted for interview will be contacted.

Inclusion statement

Gildan is committed to creating a workplace where people of every background and identity feel respected, supported, and able to succeed. Candidates are encouraged to bring their full selves to work and build a career path that fits them.