Scaled Customer Success Manager, UKI

About the Company

The company behind this role is building a collaborative AI workspace designed to bring knowledge, projects, meetings, and AI tools together in one place. The aim is to help teams work with greater speed, clarity, and less friction. The platform is used by millions of people, from solo users and small teams to large enterprises.

Employees are expected to act as internal power users and help shape the future of work in the AI era. The culture emphasizes thoughtful product craftsmanship, long-term impact, and the belief that human creativity remains central even as AI becomes more capable. Rather than chasing isolated features, teams focus on setting a new standard for how people collaborate and get work done.

Role Overview

This position is focused on managing a substantial customer portfolio across EMEA while helping customers adopt, expand, and get more value from the platform. You will combine customer success, scalable outreach, training, and strategic account engagement to increase adoption and seat growth.

What You Will Do

• Own and manage a sizable portfolio of customers across the EMEA region.
• Bring new and existing customers into deeper adoption through customized consultations, enablement sessions, and assistant-led programs.
• Build and execute scaled outreach efforts aimed at the right stakeholders to support product adoption.
• Collaborate closely with sales partners to improve customer uptake and usage.
• Act as an internal product expert who helps customers improve workflows and realize greater return on investment.
• Identify high-potential accounts and engage them to increase monthly active users and expand seat count.
• Proactively contact customers who are underusing the product and create practical success plans with them.
• Contribute insights that help shape the broader growth strategy.

What Success Looks Like

• You help drive adoption and expansion for a product that solves real-world problems for organizations of all sizes.
• You play a key role in establishing the foundations of customer success in an early-stage sales-assisted motion.
• You become a trusted advisor through onboarding, training, and working sessions that uncover new use cases.
• You bring customer feedback and market insight back to product teams to influence future improvements.
• You develop your skills while helping tackle meaningful, high-impact challenges in a fast-moving environment.

Experience and Qualifications

• You have at least 3 years of experience in a fast-growing software company.
• You have a proven record of success in Customer Success or Account Management.
• You are comfortable managing a high volume of accounts.
• You are highly self-motivated and contribute positively to team performance.
• You thrive in environments where teams are still being built and processes are evolving.
• You enjoy helping others succeed and grow through partnership.
• You adapt quickly to changing business needs and shifting industry conditions.
• You like learning about new people, understanding their challenges, and helping solve business problems.
• You are open to using AI tools to work more efficiently and improve results, even if you are not an AI specialist.

Preferred Experience

• Experience creating customer success playbooks or operating processes.
• Background in scaled program management or building campaigns in Outreach.
• Familiarity with the product itself.
• Exposure to data and insights tools such as Salesforce and Gainsight.
• Experience as an early or first hire at a fast-growing startup.
• Strong technical aptitude.

Compensation

The estimated total on-target earnings for this role are €89,000 to €100,000 per year, including base pay and incentive compensation. Final compensation may vary depending on location, scope of the role, and the candidate’s experience and expertise. The package also includes equity and benefits.

AI Expectations

The organization values curiosity, experimentation, and a practical approach to AI. Deep AI specialization is not required for every role, but employees are expected to be willing to use AI thoughtfully as a collaborator that improves their work and helps others build on it.

Equal Opportunity and Accommodations

This employer welcomes candidates from many backgrounds and encourages applications even if every requirement is not met. Hiring decisions are made without discrimination based on protected characteristics. Applicants with arrest or conviction records may be considered where permitted by law. Reasonable accommodations are available during the application process for candidates who need support due to a disability.

The employer also states that it does not discriminate in hiring or employment decisions on the basis of race, color, religion, national origin, age, sex, pregnancy, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other legally protected status. It further commits to reasonable accommodations for qualified individuals with disabilities and disabled veterans in the application process.

Application Notice

By submitting an application, candidates acknowledge and agree that their information will be collected and processed according to the organization’s recruiting privacy policy.