Customer Service Trainer - Saudi National
Riyadh, Riyadh Province, Saudi Arabia · Full Time
Be the first to apply
- Experience
- 5+ yrs
- Salary
- SAR 9,000 – SAR 13,000 / month
- Openings
- 1
- Posted
- 5 days ago
- Work mode
- In office
- Education
- Bachelor's degree
- Resume
- Required to apply
Where you'll work
Job description
About the Role
We invite a skilled Customer Service Trainer & Quality Specialist to join our operations in Saudi Arabia. This position requires strong bilingual fluency in Arabic and English alongside comprehensive knowledge of customer service practices and cultural sensitivities within the GCC region.
Main Responsibilities
- Conduct onboarding training sessions for new employees and organize refresher courses; suggest updates to training materials to enhance effectiveness.
- Manage documentation and follow-up of nesting log-ins, coaching activities, feedback interactions, ensuring timely notifications and escalations.
- Investigate sources of customer dissatisfaction and propose actionable improvements to increase satisfaction levels.
- Maintain required monthly login hours to keep abreast of product and process updates.
- Engage in quality calibration meetings to align standards and feedback across teams.
- Advise on procedural refinements based on new hire training feedback.
- Assess the impact of training initiatives regularly and adjust strategies for optimal results.
Qualifications and Skills
- At least five years of professional experience in customer service roles with demonstrated achievements.
- Minimum five years designing and delivering training programs, including new hire training and on-the-job training techniques.
- Bachelor's degree in disciplines such as communication, psychology, or business.
- Proficient in English and Arabic, with keen insight into GCC cultural dynamics.
- Exceptional communication and facilitation skills in both languages for various training and quality sessions.
- Capability to operate both independently and collaboratively within teams.
- Strong organizational and time management skills for multitasking and prioritization.
Preferred Skills
- Experience developing and conducting virtual and face-to-face training sessions.
- Familiarity with adult learning theories and instructional design tailored to training and development.
- Experience utilizing learning management systems (LMS/LXP).
- Certification in customer service training or related soft skill areas.
Compensation and Location
The role is based in Riyadh, Saudi Arabia, offering a monthly salary between 9000 and 13000 SAR.