Customer Service Technician
Florida, New York, United States · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 hours ago
- Work mode
- In office
- Education
- High school diploma or GED
- Resume
- Required to apply
Where you'll work
Job description
About the Role
Gritter Francona seeks a Customer Service Technician to provide technical support for a Veterans Affairs contract. This role involves addressing technical problems escalated by customers and serving as a communication bridge between operations, clients, and the Engineering/Development teams.
Key Responsibilities
- Respond promptly to technical inquiries from end users using established manuals and prepared response scripts.
- Effectively liaise between customers, internal operations, and engineering staff to facilitate resolution of issues.
- Refer complex or ongoing technical problems to the appropriate engineering support groups.
Candidate Requirements
- Possess a high school diploma or GED equivalent.
- Demonstrate experience in problem solving, troubleshooting, and delivering technical solutions.
- Ability to manage task prioritization and execution effectively in high-pressure situations.
- Experience working in collaborative, team-based, agile environments.
- Highly self-motivated with the capability to manage multi-discipline triage calls efficiently.
- Skilled in documenting and clearly communicating workarounds and solutions.