Customer Service Team Member - Mitre 10 Onehunga

Position Overview

Mitre 10 Onehunga is seeking a permanent full-time team member to predominantly work at the storefront, focusing on customer-facing responsibilities. The role involves operating the checkout, managing merchandise, supporting sales, and maintaining the homeware section with stocking and product display duties.

Responsibilities

• Operate point-of-sale terminals efficiently.
• Address all customer inquiries, escalating issues when necessary.
• Assist customers with their orders and returns.
• Collaborate with the team to stock and arrange products in the homeware department.
• Maintain cleanliness and tidiness at the store entrance and front-end areas.

Candidate Profile

• Energetic and enjoys working within a team setting.
• Customer-centric with a strong commitment to service excellence.
• Detail-oriented and able to adapt quickly and flexibly.
• Proactive in problem-solving and capable of working independently.
• Possesses intermediate computer skills.
• Retail sales experience is advantageous but not mandatory.
• Physically capable of lifting and handling merchandising tasks.
• Effective time management skills.

Work Schedule

The role requires working five days a week, Sunday through Thursday, totaling 40 hours weekly.

Benefits

• A welcoming and professional work atmosphere built on positivity and support.
• Employee discounts on merchandise.
• Comprehensive training in customer service and technical knowledge.
• Complimentary on-site car parking.

About Mitre 10 Onehunga

Serving the Onehunga community for decades, Grove Mitre 10 is known for its friendly staff, broad product range, and excellent value. The company fosters a family-oriented culture with core values of teamwork, customer focus, honesty, fairness, and pursuit of excellence. It is an equal opportunity employer dedicated to diversity and inclusion.

Additional Information

Applicants who are selected will be contacted regarding subsequent steps in the hiring process.