Customer Service Team Member

About the company

Canon Business Services ANZ has spent more than 20 years helping organisations improve how they run by streamlining business processes and delivering IT services. The company partners closely with clients to design tailored solutions that improve efficiency, solve operational challenges, and allow businesses to concentrate on their core strengths. Known for a strong customer-first mindset and flexible problem-solving, it has built long-standing relationships with many clients and offers reliable, scalable, and cost-conscious services.

Joining the team means becoming part of a workplace that values growth, learning, and individual contribution while supporting career development as part of the wider business success.

Role overview

This position is based at a client site in Perth and is part of a busy, fast-moving team. The main focus is managing incoming mail efficiently so it is sorted accurately and delivered on time across the organisation. The role also includes customer contact, office support, and general administrative duties.

Working arrangement

• Casual employment opportunity with a Monday to Friday schedule
• Location: Perth, Western Australia
• Some manual handling and heavier lifting may be required

Key responsibilities

• Receive, manage, and distribute daily mail and courier items
• Respond to customer queries by phone and email and help resolve issues
• Look after office equipment, supplies, and stationery stocks
• Maintain databases and update presentation-related records
• Arrange courier pickups and lodgements with multiple courier providers
• Carry out ad hoc administrative tasks as needed

About you

To succeed in this role, you should bring a positive, proactive attitude and be dependable in day-to-day work. Attention to detail is important, along with accuracy, solid computer skills, and the ability to stay organised while managing time well. The ideal candidate is comfortable working in a service-focused environment and is motivated to meet and exceed client expectations.

Requirements

• Strong communication skills with a commitment to excellent customer service
• Ability to perform well under pressure while meeting strict service standards
• Prior customer service experience is an advantage
• Good working knowledge of MS Office and the ability to learn new systems quickly
• Australian citizenship is required due to the client environment
• Applicants must be eligible to work in Australia at the time of applying

Additional information

The employer promotes an inclusive and diverse workplace and encourages applicants to bring their authentic selves to work. Flexible working arrangements may be offered where possible. The organisation also states that benefits can differ depending on the employment arrangement and country of work. Candidates who are shortlisted will be contacted with the next steps.