Job description

About the Role

Join a respected Federal Government department that plays a key role in shaping Australia’s financial wellbeing. This permanent, full-time Customer Service Specialist position is ideal for individuals who are comfortable interacting with people and discussing financial matters. While a contact centre background is not essential, a proven history of reliability, adherence to processes, and maintaining composure under pressure is highly valued. If you have prior experience in banking, insurance, accounting, retail finance, government, or any customer-facing role where precision and ethical conduct were paramount, we encourage you to apply. You will be assisting Australians with financial and government-related inquiries via a high-volume inbound queue, operating within defined scripts and compliance frameworks. The calls will range from simple to sensitive, with the consistent expectation of delivering accurate, empathetic, and professional service.

What You’ll Be Doing

Handling a high volume of inbound calls concerning financial and government matters.
Strictly adhering to provided scripts and compliance guidelines.
Utilizing financial literacy to provide clear and accurate guidance to customers.
Maintaining a professional demeanor across diverse conversation types.

The Details

Compensation includes $26.70 per hour plus superannuation and incentives, with potential for pay increases as you broaden your expertise across different business areas.
This is a 100% permanent Work From Home position.
Working hours are Monday to Friday, with 7.6-hour shifts and rotating start times between 7 am and 12 pm AEST.
Company-provided equipment will be available for collection in Perth CBD.
Multiple start dates are scheduled for June and July 2026; early application is advised as security clearance processing can take up to a month.

What You Bring

Previous professional experience in a role requiring accuracy, compliance, or handling financial concepts.
Comfort and proficiency in working within structured, process-driven environments.
A solid understanding of financial principles; comfort with numerical data is essential.
Excellent communication skills, emotional regulation, and meticulous attention to detail.
A reliable home internet connection with minimum speeds of 50Mbps download and 20Mbps upload, along with a dedicated, private workspace.

Requirements

Must be an Australian Citizen.
Must reside within 50km of Perth CBD.
Ability to successfully complete Police and Government Security checks.
Applicants must be 18 years or older.

Why Concentrix

Concentrix is a global leader in customer experience solutions, boasting extensive partnerships with major clients. This role offers not just job security but also the opportunity to engage in meaningful work that directly impacts Australians by helping them access essential services. Your contributions will be recognized and valued from the outset.

Opportunities for career advancement based on your passion and capabilities, with clear development paths and challenging assignments.
Access to over 20,000 LinkedIn Learning courses and the Concentrix University.
Comprehensive 24/7 wellbeing support through Sonder, covering physical health, mental wellness, safety, and personal needs.
Supportive and approachable leaders dedicated to your success, focused on removing obstacles.
Recognition through incentives, bonuses, and ongoing appreciation for your efforts.
A robust onboarding process and continuous support system to build your confidence from day one.

If you thrive on structure and possess a strong aptitude for finance, we invite you to apply.

Customer Service Specialist