Customer Service Specialist
TWYFORD INTERNATIONAL (Zambia)
Lusaka Province, Zambia · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 hours ago
- Work mode
- In office
- Education
- Bachelor's degree
- Resume
- Required to apply
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Job description
About the Company
KEDA Zambia Ceramics Company Limited is a joint venture with operations in West and East Africa and headquarters in China. It stands as the world’s largest ceramic manufacturer and clean coal gasification system supplier. With 26 years of continuous growth, KEDA is recognized as a global leader in the ceramics sector, committed to constant innovation and improvement.
Role Overview
We are seeking a Customer Service Specialist to join our Sales and Marketing Team. This role involves managing the order process, ensuring customer satisfaction, and coordinating with various internal departments to provide excellent service.
Key Responsibilities
- Manage the entire order lifecycle, from the initial placement through to fulfillment, guaranteeing accurate and timely processing.
- Establish and nurture customer relationships by responding to inquiries, resolving concerns, and delivering a seamless service experience.
- Collaborate with production teams to align order schedules with inventory levels and delivery timelines.
- Work closely with sales, logistics, and finance departments for smooth order processing and operational efficiency.
- Utilize company systems and CRM tools to track orders, monitor inventory, and maintain precise customer records.
- Handle multiple priorities effectively, ensuring urgent orders and customer requirements are addressed promptly.
Qualifications and Skills Required
- Bachelor’s degree in Business Administration, Sales & Marketing, or a related discipline; relevant diploma with experience may also be considered.
- Strong interpersonal and communication skills.
- Excellent organizational abilities to manage tasks and deadlines.
Additional Information
KEDA Ceramics Zambia is an equal opportunity employer committed to workforce diversity. All applicants will be considered without discrimination based on race, color, religion, or origin. The recruitment process is free of charge; any requests for payment should be reported immediately to Human Resources.
Applicants are instructed to send their applications to the provided email address.
Minimum education
Bachelor's Degree