- Experience
- Any
- Salary
- USD 16 – USD 17 / hour
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- Work from home
- Eligibility
- Applicants should have the communication, problem-solving, and multitasking skills needed to support customers, partners, and representatives in a remote service environment.
- Resume
- Required to apply
Job description
About Sharetown
Sharetown works with major retailers to handle oversized customer returns, helping useful products get reused instead of discarded. Using a nationwide group of independent contractors, the company manages pickup, processing, and resale operations that support retailers, customers, and local communities. Its focus is on reverse logistics, dependable service, efficient operations, and sustainability.
About the Role
Sharetown is looking for a Customer Support Agent to support partners, customers, and representatives. The role centers on resolving service issues quickly and professionally while helping ensure a smooth experience for everyone involved.
Key Responsibilities
- Provide timely, accurate, and professional help to partners, customers, and representatives through day-to-day support channels.
- Act as the communication bridge between Account Managers, external partners, customers, and internal teams so issues move toward resolution without delay.
- Handle representative cases submitted in the Reprise platform, reviewing and resolving them according to company standards and policies.
- Receive disposal requests, verify that all required details are included, and process them correctly.
- Forward approved disposal requests for payment following company procedures and expected timelines.
- Keep interaction logs, request records, resolution notes, and supporting documents organized and accurate to protect data quality and reporting reliability.
Qualifications
- Clear and effective written and spoken communication skills.
- Strong ability to analyze issues and work toward practical solutions.
- Comfort handling several communication channels at the same time.
- A customer-first mindset with a proactive approach to support.
Compensation
The pay range for this remote role is USD 15.75 to 17 per hour.
Additional Information
This position is remote and part-time. The role supports a network of contractors and involves working with internal and external stakeholders across service, disposal, and payment workflows.