Customer Service Specialist
Ras Al-Khaimah, Ras al Khaimah, United Arab Emirates · Contract
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 7 hours ago
- Work mode
- In office
- Eligibility
- Candidates who have contact centre or customer service experience, preferably with banking or financial services exposure, and who can join immediately in Ras al-Khaimah using their own visa, sponsor visa, or residence visa may apply.
- Resume
- Required to apply
Where you'll work
Job description
Role overview
This is an immediate opening for a Contact Center Agent in Ras al-Khaimah. The assignment is onsite and runs for 3 to 4 months under a temporary contract.
Work schedule and joining requirement
The role follows a 6-day work week, and only candidates who can join immediately will be considered.
Visa requirement
Applicants must already hold their own visa, sponsor visa, or residence visa and be able to manage their own work authorization.
Functional skills
- Previous experience in a contact centre or customer service environment.
- Exposure to banking or financial services is preferred.
- Knowledge of digital banking and mobile banking support.
- Ability to manage calls and handle objections effectively.
- Skill in resolving customer issues and troubleshooting problems.
- Basic familiarity with banking products and services.
Behavioral competencies
- Clear communication skills in English and Arabic.
- A customer-first attitude with a strong service mindset.
- Comfort working under pressure during high-volume periods.
- Good problem-solving and analytical thinking.
- Flexibility and willingness to learn quickly.
- Professional, empathetic approach when dealing with customers.
Technical skills
- Ability to navigate systems and applications smoothly.
- Hands-on experience with CRM and telephony platforms.
- Support for digital channels and mobile applications.
- Basic troubleshooting and process guidance capability.
Expected business impact
The role is intended to help strengthen service levels during the Project Oxygen rollout, reduce customer waiting time and call abandonment, improve first-contact resolution, and increase customer satisfaction. It will also support new application-related queries, lower operational risk during sudden spikes in demand, and protect the customer experience while longer-term staffing and digital adoption plans continue to develop.
Application details
Interested candidates are expected to share their CV along with expected salary, visa or work permit details, notice period, and current location.