Customer Service Representative (UAE National) - Fujairah
Fujairah, United Arab Emirates · Full Time
1 applicant
- Experience
- 1–3 yrs
- Salary
- —
- Openings
- 1
- Posted
- 1 month ago
- Work mode
- In office
- Education
- Bachelor's degree
- Eligibility
- UAE Nationals with a bachelor’s degree and 1–3 years of experience in customer service or a client-facing role may apply.
- Resume
- Required to apply
Where you'll work
Job description
About the Role
Wio Bank is hiring a Customer Service Representative for its Fujairah office. This role is intended for UAE Nationals who are enthusiastic about helping customers, solving issues, and representing the bank in a professional, customer-first manner. You will serve as a primary contact for customers and support their everyday banking needs through fast, clear, and service-oriented interactions.
Customer Support & Interaction
- Handle customer questions and requests through phone, chat, email, and the app, always communicating with speed, empathy, and clarity.
- Assist customers in using the digital banking platform, including account setup and day-to-day service management.
- Represent the bank’s service standards by providing smooth, reliable, and professional support.
- Route more complex matters to the appropriate teams and stay involved until the issue is resolved.
Service Excellence
- Maintain accurate and up-to-date customer records and service logs.
- Track customer feedback and look for ways to improve the support journey.
- Explain new product and app features to customers and guide them through app-based processes.
Process Collaboration
- Partner with internal teams to strengthen service quality, operational effectiveness, and customer satisfaction.
- Share suggestions that can improve tools, systems, and support workflows.
What You Need to Bring
The ideal candidate is a UAE National with a bachelor’s degree and 1 to 3 years of experience in customer service or another client-facing position. Strong Arabic and English communication skills are required, along with an interest in technology, innovation, and helping people. A positive mindset, eagerness to learn, and commitment to career growth are also important.
Why Join Wio
Wio offers the opportunity to be part of a modern digital bank built in the UAE for the UAE. The company supports Emirati talent and focuses on long-term career development. Employees also benefit from private health and life insurance, generous leave, and a supportive hybrid working model.
Additional Information
This position is based in Fujairah, Fujairah Emirate, United Arab Emirates. The role is full-time and onsite.
Closing Note
If you want to help customers and contribute to the future of banking in the UAE, this opportunity is for you.