Customer Service Representative - State Farm Agent Team Member

About the Role

Mark Hoogs Insurance & Financial Services, Inc. is looking to bring on a Customer Service Representative to support its agency operations in Moraga, CA. This is an in-office opportunity for someone who enjoys helping people, communicating clearly, and contributing to a team-focused environment.

What You'll Do

• Deliver friendly, attentive, and professional support to current and potential customers through phone, email, text, and face-to-face interactions.
• Help prepare for meetings, explain policy information, answer questions about policies and payments, and educate customers on policy features and benefits.
• Handle policy updates and other service requests while collecting information from prospective customers and building strong relationships.
• Work with underwriters, the service team, and claims staff to clarify questions, resolve policy or claim concerns, and advocate for customers.
• Assist with additional agency tasks as needed.
• There is room to take on broader responsibilities and potentially move into sales or account management if that fits your goals, with the possibility of a full-time path.

What We're Looking For

• A dependable, ethical, and honest person with a positive attitude and a willingness to learn and contribute.
• Strong spoken and written communication skills, along with a proactive approach to keeping others informed.
• Someone who is self-driven, organized, productive, and accountable for their work.
• Excellent accuracy and strong attention to detail.
• Comfort using computers, especially Windows-based systems, and the ability to learn new tools and workflows quickly.
• Insurance knowledge or licensing is not required, though it would be an advantage; support will be provided to help obtain a license.
• Applicants should live within a reasonable commute of the Moraga office, since this role requires on-site attendance and reliability.

Benefits and Compensation

• Life insurance
• 401(k) matching
• Competitive pay
• Growth and advancement opportunities
• Training and development
• Health insurance
• Paid time off

Additional Information

The recruiter is responsive and typically replies within 24 hours. Compensation is listed at $20.00 to $25.00 per hour.