Customer Service Representative (Spanish & English) - Tourism Sector

About the Role

We are seeking a highly skilled Customer Service Representative fluent in both Spanish and English to provide outstanding support to guests and clients across multiple communication channels within the tourism industry.

Responsibilities and Requirements

• Proficient verbal and written English communication skills.
• Experience in customer service, customer support, or incident management.
• Ability to handle several requests simultaneously effectively.
• Strong organizational and problem-solving skills with a service-oriented approach.
• Familiarity with digital tools and management platforms.

Preferred Qualifications

• Background in tourism, hospitality, vacation rentals, or hotel services.
• Experience using platforms like Booking.com, Airbnb, Expedia, or Vrbo.
• Knowledge of CRM software or booking management systems.
• Prior experience working remotely.

Candidate Profile

We value empathy, organizational aptitude, and a focus on resolving customer issues to deliver superior service within a dynamic, international environment.