Customer Service Representative - Saudi National

Role Overview

Tabby is a fast-growing fintech business in the GCC that helps people shop and pay through flexible payment options such as Buy Now, Pay Later. The company partners with major brands and serves millions of customers across the region.

This is a real customer service role, not a typical call center position. The team looks for people who are committed to quality work and who want the support, tools, and recognition needed to grow within a scaling company. Please note that some products offered by the company may carry interest charges.

Job Details

Department: Customer Support Ops

Employment Type: Full Time

Location: KSA / Riyadh, Saudi Arabia

Compensation: SAR 6,000 to SAR 7,500 per month

Key Responsibilities

• Handle customer support requests by phone, chat, and email in both Arabic and English.
• Respond to customer questions, resolve issues, and help ensure a smooth service experience.
• Work within established procedures and use internal tools to provide fast and accurate support.

Skills, Qualifications & Requirements

• Strong written and spoken communication skills in Arabic and English, with English proficiency at B2 level or higher.
• Ability to work onsite from the office and rotate across shifts as needed.
• A calm, service-oriented approach with the ability to stay composed during pressure-filled situations.
• Quick learner who takes responsibility seriously and can follow structured processes closely.
• Readiness to manage difficult customer conversations and maintain a professional attitude on challenging days.

Compensation & Benefits

• Base monthly salary of SAR 6,635 gross.
• Language allowance of up to SAR 500 gross, depending on English and Arabic proficiency.
• Performance bonus of up to 10% of base salary.
• Paid training for 3 weeks conducted in the office.
• 3-week nesting period with close support while handling real customer cases.