Customer Service Representative - Remote

About the Company

InteLogix focuses on helping people and businesses reach their highest potential through practical solutions and dependable service. The company emphasizes teamwork, integrity, and high standards, with a goal of creating positive impact through its work.

Role Overview

This remote customer service position is suited to someone who enjoys solving problems and speaking with customers from different locations. The role calls for a solution-oriented, empathetic professional who can guide conversations, resolve issues, and help customers feel supported.

Applicants should be upbeat, engaging, motivated by results, and capable of delivering strong customer experiences through clear communication.

Compensation

The role pays $16 per hour.

Key Duties

• Answer incoming calls related to electric and gas service inquiries.
• Explain billing information, including charges, payment choices, and assistance options.
• Offer accurate guidance and practical resolutions while maintaining a strong customer experience.
• Work toward resolving customer concerns on the first contact whenever possible.
• Recognize chances to recommend relevant additional services or upgrades.
• Support account updates such as personal information and service changes.
• Record customer conversations in the call tracking platform.
• Handle calls of varying complexity in a professional and courteous manner.
• Stay composed under pressure while meeting deadlines and performance targets.
• Take on other tasks assigned by management.

Qualifications

• A high school diploma or GED is required.
• At least 1 year of customer service experience is required.
• At least 1 year of call center experience is preferred.
• Strong experience delivering quality customer support.
• Excellent written and verbal communication abilities.
• Ability to show empathy and maintain a positive, professional presence.
• Comfort with change and the ability to adjust quickly.
• Capable of researching information efficiently within time limits.
• Ability to follow policies, procedures, work schedules, and punctuality standards.
• Fast and accurate typing, effective mouse use, and basic familiarity with Windows-based systems.
• Strong confidentiality practices when handling customer data.
• Ability to work with difficult customers while staying professional.

Work From Home Requirements

• Reliable high-speed internet with a wired ethernet connection is required; Wi-Fi alone will not be accepted.
• Minimum download speed of 10 Mbps.
• Minimum upload speed of 5 Mbps.
• A quiet, distraction-free dedicated workspace is required.
• InteLogix will supply a computer for the duration of the role.
• A personal device is required for two-factor authentication.

Benefits

• Paid training.
• Medical, dental, and vision insurance.
• Paid time off.
• Employee discounts.
• Full-time, non-seasonal employment.
• Career growth opportunities.

Additional Information

All offers are conditional on successful drug screening and background checks. InteLogix is an equal opportunity employer, welcoming applicants regardless of sex, disability status, or veteran status.