Customer Service Representative

Role summary

This mid-level Customer Service Representative II role sits within ADM Nutrition’s customer service function in Dubai. The position focuses on the end-to-end order fulfilment journey, from order entry through to delivery, and reports to the Customer Service Team Lead for the Dubai Flavors site. The role works closely with Sales, Supply Chain, Operations, and Shipping teams to help deliver a strong customer experience.

Key responsibilities

• Act as the primary contact for the customers assigned to you.
• Handle customer questions and requests by email and phone.
• Create, send, and track routine as well as ad hoc reports.
• Prepare and issue tailored documentation as required.
• Support client projects by coordinating with the field sales team and internal stakeholders, with guidance from the manager.
• Enter, maintain, and update master data according to required standards.
• Work through credit hold concerns and support resolution.
• Keep customer records accurate across all required systems.
• Manage customer labels in Arabic.
• Process new and updated purchase orders promptly.
• Send order confirmations and shipment status updates without delay.
• Identify order-related issues early, monitor shipments, and expedite orders when needed.
• Ensure the correct shipping documentation is completed for all deliveries.
• Partner with cross-functional support teams to address product concerns and customer complaints.

Skills and competencies

• Strong customer-first mindset with a positive approach.
• Ability to build and maintain effective customer relationships.
• Comfort working in a collaborative, fast-moving team environment.
• Clear spoken and written communication in both Arabic and English.
• Strong problem-solving and critical-thinking ability.
• Good verbal and written communication skills.
• Effective time management and multitasking capability.
• Basic-to-moderate computer proficiency, including email, information handling, Microsoft Office, Salesforce, and ERP systems.
• Adaptability, willingness to learn, and readiness to support others.
• Ability to work with prolonged sitting and keyboard use.

Education and experience

The role requires either ISCED Level 4 with 3 years of experience, or ISCED Level 3 with 5 years of experience.

About ADM

ADM provides ingredients and solutions that support nutrition across foods, beverages, and supplements worldwide. As a global leader in human and animal nutrition and agricultural origination and processing, the company combines innovation, sustainability, and logistics expertise to help solve nutritional challenges today and in the future.

Diversity and inclusion

ADM highlights diversity, equity, inclusion, and belonging as core principles. The company states that it aims to build welcoming workplaces where colleagues from different backgrounds can contribute, feel included, and grow professionally.

Reference information

Req/Job ID: 110578BR