Customer Service Representative III

Role overview

IFF is looking for a customer service professional to support its Global Business Services team in Sricity, India, with the position based in Sri Potti Sriramulu Nellore, Andhra Pradesh. The opportunity sits within a global organization focused on flavors, fragrances, food ingredients, and health and biosciences, with an emphasis on sustainable innovation and service excellence.

This position is centered on order-to-cash operations and on building a smooth link between customers and internal teams. The goal is to improve customer experience, maintain accurate order handling, and support efficient, compliant service delivery across the business.

Key contribution areas

• Support the full order-to-cash process from start to finish.
• Strengthen customer satisfaction by responding promptly and resolving issues effectively.
• Handle order processing accurately while keeping delivery commitments on track.
• Serve as a communication channel between customers and internal stakeholders.
• Help raise operational efficiency through clear, proactive coordination.

What you should bring

• Prior experience in customer service, order management, or order-to-cash operations.
• Practical exposure to SAP, with SD/MM knowledge preferred.
• Good command of Excel and data analysis.
• Strong communication skills along with stakeholder handling ability.
• Capability to manage multiple tasks in a high-volume environment.
• A customer-first mindset with a strong sense of accountability.

What will help you stand out

• Advanced Excel capability, including dashboards, insights, and automation.
• Background in process improvement or workflow optimization.
• Experience working with global customers or in a shared services setup.
• Strong analytical thinking and problem-solving skills.
• Comfort handling complex customer situations.

Why join IFF

• Work on end-to-end OTC operations.
• Gain exposure to cross-functional and international teams.
• Be part of a collaborative and dynamic workplace.
• Access learning and growth opportunities.
• Join a performance-driven, process-oriented culture.

Culture and inclusion

IFF emphasizes diversity, inclusion, and authenticity at work. The company welcomes colleagues from all backgrounds and aims to create a workplace where people can bring their whole selves to the job, regardless of ethnicity, national origin, race, age, sex, veteran status, religion, gender identity or expression, sexual orientation, or disability.