Customer Service Representative - Healthcare

About the company

The organization is a global consulting, technology, and managed services company focused on creating stronger customer experiences. It combines human-centered support with data analytics, artificial intelligence, and modern technology to help brands connect more effectively with their customers. The workplace is known for its inclusive culture and has been certified as a Great Place to Work in the United States. Diversity, equity, and inclusion are core values, and employees are encouraged to show up authentically while contributing to a mission that turns customer service into a more personal, trust-building experience.

Role overview

This remote healthcare customer service position supports consumers from California and acts as the connection point between healthcare providers and members. The role involves explaining benefits, responding to questions, and helping people understand their healthcare choices. It is suited to someone who is calm, empathetic, and effective in a busy environment, and who is comfortable working from a home office while continuing to learn and grow.

Responsibilities

• Handle inbound calls from customers seeking help with healthcare benefits and related services.
• Listen carefully to each caller to understand their concerns and what they need.
• Look up information in multiple systems to solve questions and issues efficiently.
• Explain healthcare options clearly, accurately, and in a helpful manner.
• Maintain service quality while managing a large number of customer interactions.
• Adhere to assigned schedules, including break and lunch times.
• Record each interaction correctly in the CRM platform.
• Join training sessions and skill-building programs to strengthen product knowledge and service ability.
• Work with supervisors and teammates to improve overall service delivery.

Qualifications

• At least 6 months of prior customer service experience.
• Completion of high school or an equivalent qualification.
• Strong empathy, patience, and active listening abilities.
• Comfort using computers and Windows-based software.
• A private, distraction-free workspace at home.
• Reliable wired internet with a minimum speed of 25 Mbps.
• Willingness to work flexible hours, including scheduled breaks and lunch periods.

Benefits

• Starting hourly pay of $17.65.
• A benefits package that may include paid time off.
• Tuition reimbursement support for continued learning.
• Health and wellness incentives.
• Opportunities for career advancement and professional development.
• An inclusive and supportive culture that values diversity and community involvement.
• Access to training tools and individualized coaching.

Equal opportunity

The employer maintains an equal opportunity hiring policy and welcomes candidates from all backgrounds, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected categories. The company emphasizes respect, inclusion, and equal access to opportunity for every qualified applicant.