Customer Service Representative, Healthcare

About the company

The employer is a global consulting, technology, and managed services organization that focuses on improving customer experiences through data-driven, AI-enabled, and technology-led solutions. It is known for building human-centered interactions and has been recognized as a Great Place to Work in the United States. The company emphasizes inclusion, employee growth, and a supportive work culture.

Role overview

This remote healthcare customer service role supports consumers with questions related to healthcare benefits. The position is based remotely from California and is centered on providing accurate guidance, solving issues efficiently, and helping customers understand their healthcare options. It is a people-focused role that values empathy, professionalism, and a willingness to keep learning.

Key responsibilities

• Take incoming customer calls in a timely and professional manner.
• Listen carefully to understand each customer’s healthcare benefit concerns.
• Use multiple systems to research and resolve questions accurately.
• Explain healthcare-related information clearly so customers can make informed choices.
• Handle a large number of interactions while keeping service quality high.
• Follow scheduled break and lunch times to support team operations.
• Record customer conversations and case details carefully in the system.
• Work with teammates and supervisors to improve overall service delivery.

Required qualifications

• At least 6 months of experience in customer service.
• High school diploma or an equivalent qualification.
• Strong empathy, patience, and attention to customer needs.
• Comfort using computers and Windows-based software.
• A quiet, dedicated home workspace without distractions.
• Reliable wired internet with a minimum speed of 25 Mbps.

Benefits and perks

• Supportive environment with opportunities for professional development.
• Meaningful day-to-day work helping consumers with important concerns.
• Inclusive, community-minded culture with a focus on giving back.
• One-on-one coaching and access to thousands of free learning courses.
• Starting hourly pay of $17.65.
• Possible benefits such as paid time off, tuition reimbursement, and health and wellness incentives depending on the position.

Equal opportunity

The company is committed to equal employment opportunity and welcomes applicants from all backgrounds. Hiring decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. The workplace is intended to be inclusive, respectful, and supportive of authentic self-expression.