Customer Service Representative
Akron, Ohio, United States · Full Time
Be the first to apply
- Experience
- 5+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 hours ago
- Work mode
- In office
- Education
- College degree preferred, not mandatory
- Resume
- Required to apply
Where you'll work
Job description
About OGS Industries
OGS Industries is a diversified manufacturer specializing in metal components, offering stamping, machining, and fabrication services to sectors such as Aerospace, Transportation, Industrial, Firearms, and Military. Located in Akron, Ohio, the company operates three facilities with over 100 employees, providing excellent health benefits and flexible work schedules along with the necessary tools to support team success.
Position Overview
We are looking for a driven and skilled Customer Service Representative to join the OGS Stamping division. This role involves assisting customers by providing prompt information on orders and product details, processing orders and returns efficiently, and collaborating closely with sales and internal departments to meet customer service standards.
Key Responsibilities
- Respond promptly and accurately to customer inquiries regarding order statuses and product knowledge.
- Handle customer orders, changes, and returns in accordance with company policies.
- Manage the quote log and oversee Requests for Quotes (RFQs) throughout the quoting process.
- Communicate customer concerns and service issues to the internal team for resolution.
- Work collaboratively with the sales team to exceed customer service expectations and coordinate with internal teams to ensure timely delivery.
Qualifications and Skills
- Proficient with Microsoft Office applications.
- Strong organizational, interpersonal, time management, and communication skills.
- Ability to multitask and read customer cues effectively.
- Eagerness to learn about company capabilities and manufacturing processes.
- Exhibits patience, calmness, positive language, and handles unpredictable situations gracefully.
- Understanding of manufacturing operations is required.
- College degree is preferred but not mandatory; alternatively, a minimum of five years’ experience in customer service is acceptable.
Additional Information
- This position operates primarily on the first shift with hours Monday to Thursday from 7:00 AM to 5:00 PM and Friday from 7:00 AM to 11:00 AM. Schedule may change according to production needs.
- The description provided is not exhaustive and responsibilities may evolve over time.
- Benefits include medical coverage, 401(k) match, vacation, personal days, life and disability insurance.