Customer Service Representative (Day Shift)

Role overview

Tesla’s Collision Repair Program is seeking a Collision Customer Service Representative to support the Internal Collision Center within its Authorized Collision Program. This role focuses on keeping repair operations organized, communicating clearly with customers, and helping ensure a smooth vehicle handoff experience.

Key duties

• Keep the work schedule organized and up to date.
• Prepare vehicles for arrival and intake.
• Stay in contact with customers and set clear expectations throughout the repair process.
• Arrange rental vehicles and manage the handoff process.
• Provide regular updates on vehicle status.
• Track and reorder materials and supplies as needed.
• Support repair review and vehicle delivery activities.

What the role requires

• A strong customer-first mindset when working with clients and team members.
• Willingness to help train others.
• Ability to work with limited supervision and stay productive independently.
• Familiarity with Microsoft Office is preferred.
• Clear written and verbal communication skills, along with the ability to follow instructions accurately.
• Accounts receivable experience is considered an advantage.

Benefits and compensation

This full-time position includes Tesla’s benefits package from day one of employment. Benefits include medical coverage with $0 payroll deduction plan options, family-building support, fertility, adoption and surrogacy benefits, dental and vision plans with $0 paycheck contribution options, employer HSA contributions for employees enrolled in the high-deductible medical plan with HSA, healthcare and dependent care FSAs, 401(k) with employer match, employee stock purchase plans, company-paid basic life and AD&D coverage, short-term and long-term disability insurance after a 90-day waiting period, an employee assistance program, sick time and vacation time, paid holidays, back-up childcare and parenting support resources, voluntary coverage options, weight loss and tobacco cessation programs, Tesla Babies, commuter benefits, and employee discounts and perks.

Compensation details

Expected pay is $17.48 to $31.92 per hour, plus cash and stock awards and benefits. Actual pay may differ based on market location, role-related knowledge, skills, and experience, and other position-specific factors.

Additional notes

The posting refers to a day shift schedule and is based in Santa Monica, CA.