Customer Service Representative (British English – UK Based)

Role overview

We are looking for a Customer Service Representative to deliver responsive, high-quality support to customers. This position is intended for candidates living in the United Kingdom, with Manchester or London preferred, and requires a clear British English accent.

The role focuses on answering customer questions, resolving issues efficiently, and creating a positive experience across every support channel.

Responsibilities

• Handle customer questions by phone, email, chat, and other support channels promptly and professionally.
• Share clear and accurate details about products, services, billing, and account matters.
• Investigate customer problems and fix them where possible, or pass more complex cases to the right team.
• Keep customer interaction details up to date in CRM or ticketing software.
• Carry out requests such as order processing, refund handling, and account changes.
• Check back with customers to confirm their issues have been fully resolved and they are satisfied.
• Work toward service goals such as response speed, resolution speed, and CSAT performance.
• Coordinate with internal teams when cases require additional support.
• Maintain a courteous, empathetic, and customer-focused manner in all interactions.

Requirements

• Must be located in the United Kingdom, ideally in Manchester or London.
• Needs a clear British English accent, at native or near-native level.
• Customer service experience or similar experience is an advantage.
• Strong spoken and written communication abilities.
• Good troubleshooting skills and careful attention to detail.
• Able to handle multiple tasks in a busy environment.
• Comfortable using basic computer tools and CRM/ticketing systems.
• Prepared to work flexible shifts if needed.

Additional information

This is a remote role. No salary, stipend, or vacancy count was specified in the source. The original posting also included an application link, which has been omitted here.