Customer Service Representative - Applewood Village, Mississauga (30 hrs/week)

Overview

Join a dedicated and high-achieving team at Scotiabank, focused on delivering outstanding service within an inclusive and dynamic culture. As a Customer Experience Associate based in Mississauga, Ontario, you will represent the branch by nurturing long-term client relationships and assisting customers in reaching their financial objectives.

Key Responsibilities

• Adopt a proactive stance to understand customer needs by attentively listening and engaging effectively.
• Handle routine daily banking transactions accurately and efficiently.
• Develop and maintain robust, enduring customer connections.
• Support branch goals by identifying and acting upon straightforward sales opportunities.
• Serve as a knowledgeable resource on technology, guiding clients to use mobile banking apps and improve their banking experience.

Role Expectations

• Establish and maintain strong bonds with customers while ensuring exceptional service delivery.
• Identify and resolve customers' concerns succinctly and clearly.
• Communicate complex financial concepts in an accessible manner.
• Thrive in performance-driven settings and contribute positively within team environments.
• Demonstrate enthusiasm for learning and a commitment to success.

Qualifications & Skills

• Experience in customer service, whether professional or via community involvement.
• Ability to engage professionally, cordially, and efficiently with clients.
• Availability to work flexible schedules as required.
• Comfort and capability in handling basic sales interactions.
• Proficient technical aptitude to promote digital banking solutions and self-service options.

Benefits and Career Growth

• Opportunity to work with a progressive organization supported by an innovative and collaborative team.
• Access to various career development avenues and internal training programs enhancing skills and career trajectory.
• Commitment to community impact coupled with meaningful recognition and rewards for high performance.
• Comprehensive compensation and benefits offered.

Additional Information

Scotiabank values diversity and is dedicated to creating an inclusive and accessible workspace. Accommodations during the recruitment process are available on request, including accessible interview sites, alternative document formats, and assistive technologies.

Location: Mississauga, Ontario, Canada.