Customer Service Representative

About the Company

Freight Consolidators Pte Ltd, located in Singapore, operates as an impartial airfreight partner. The company specializes in airline cargo representation and consolidates airfreight services while catering exclusively to freight forwarders. With many years of expertise, they emphasize dependability, transparency, and expansive global networks. Their mission centers on assisting freight forwarders to facilitate effective worldwide airfreight services through sustainable and cooperative partnerships.

Role Overview

The Customer Service Representative position is a full-time role based on-site in Changi. The individual will serve as the primary contact for freight forwarding partners, addressing all airfreight and cargo-related queries. This entails managing daily communications via phone, email, and other channels, delivering precise updates on shipment progress, documentation prerequisites, and available service options. The role also demands handling service requests, troubleshooting issues, liaising with operations and sales teams, and ensuring prompt follow-ups on customer interactions. Additionally, maintaining customer records, generating fundamental reports, and fostering a professional and positive customer experience reflecting the company's core values are essential duties.

Qualifications

• Capable of providing excellent customer service and sustaining high levels of customer satisfaction.
• Experienced in customer support roles and managing overall customer experience.
• Previous involvement as a Customer Service Representative or in related client-facing positions.
• Strong communication and interpersonal abilities to effectively interact with diverse stakeholders.
• Highly organized with meticulous attention to details, particularly regarding shipment documentation and information management.
• Proficient in fundamental computer tools and customer service software.
• Experience in logistics, airfreight, or supply chain sectors is considered advantageous.
• Willingness and ability to work on-site at Changi and collaborate within a team environment.