Customer Service Representative

About the Role

This is a fully remote customer service position on a contract basis. The assignment runs from July 13, 2026 through October 13, 2026, and pays $14.00 to $15.00 per hour on W2.

The team is expanding to cover mostly third-shift work, with some schedules running as late as 2:00 a.m. PST/MST candidates are encouraged to apply. Applicants must live in one of these states: AR, AZ, FL, GA, IA, ID, IN, KS, KY, MO, MS, NE, ND, NH, OH, OK, TX, WI, or WY.

Schedule

Selected candidates may be assigned any 8-hour shift starting as early as 12:30 p.m. EST or ending as late as 2:00 a.m. EST. Possible shift windows include 12:30 p.m.–9:00 p.m., 1:30 p.m.–10:00 p.m., 3:30 p.m.–12:00 a.m., and 5:30 p.m.–2:00 a.m. Shift choice is not guaranteed, although candidates may share a preference during the interview. Availability is required for second and third shifts and for at least one weekend day.

Responsibilities

• Handle inbound customer calls and deliver a strong, positive phone experience.
• Follow scripts and ensure each interaction is handled accurately.
• Meet quality expectations and maintain a productive remote work setup.
• Use company-required systems and tools to support customer interactions.
• Take responsibility for your own equipment and readiness for remote work.

Requirements

• Previous call center experience is required.
• Strong verbal and written communication skills are needed.
• Intermediate familiarity with computer applications is required.
• A friendly, upbeat attitude and a willingness to provide excellent customer service are essential.
• Candidates must maintain an interruption-free home workspace and be able to work independently.
• Training will be camera-on, so a webcam is required for the first two weeks.
• Internet must be hardwired with a modem connection; Wi-Fi-only connections are not allowed.
• A minimum internet speed of 30 Mbps upload and 30 Mbps download is required.
• The computer must have at least a Core i3 processor, 8 GB RAM or higher, and Windows 10 or newer.
• A home computer, monitor, and headset are required, and the headset must be USB and compatible with CxOne/NICE.

Work Environment and Performance Expectations

Applicants must be able to work in a remote setting with minimal interruptions. The role includes monitored performance metrics, including at least 94% schedule adherence, average after-call work under 4 seconds, and call accuracy checks to confirm script compliance and correct handling.

About the Company

Dexian is a staffing, IT, and workforce solutions provider with more than 12,000 employees and 70 locations around the world. Founded in 2023 through the combination of DISYS and Signature Consultants, the company brings together multiple brands to connect talent, technology, and organizations. Dexian states that it is an equal opportunity employer and hires without discrimination based on race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Additional Information

Reasonable accommodations may be provided to qualified individuals with disabilities so they can perform the essential functions of the job. Physical demands for the role include close vision, distance vision, color vision, and the ability to adjust focus.

The company’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development, and Dexian IT Solutions.

This role is open to applicants with the right to work as applicable in the United States and who meet the location and shift requirements listed above.