Customer Service Representative

About Zebra Learn

Zebra Learn is an educational technology company passionate about empowering lifelong learners to fulfill their potential through interactive, 'Learn by Doing' methods. Our diverse range of engaging books and simplified concepts aim to transform learners into leaders in their careers and academic pursuits.

Role Responsibilities

• Maintain a positive, empathetic, and professional attitude when interacting with customers.
• Respond quickly and accurately to customer inquiries across multiple communication channels.
• Address and resolve customer complaints effectively.
• Possess thorough knowledge of products and services to assist customers confidently.
• Handle order processing, forms, applications, and return requests efficiently.
• Document customer interactions, transactions, feedback, and complaints carefully.
• Collaborate and coordinate with team members to ensure smooth customer service operations.
• Provide suggestions to improve the customer service experience.
• Lead and manage a team of junior customer service representatives.
• Work closely with founders and managers by submitting weekly work status updates.
• Ensure customer satisfaction by delivering professional support consistently.

Required Qualifications and Skills

• Excellent verbal and presentation communication skills.
• Previous experience in customer support or client service roles with a record of exceeding performance targets.
• Strong phone handling capabilities and active listening aptitude.
• Familiarity with Customer Relationship Management (CRM) software and customer service best practices.
• Ability to adapt communication style to diverse customer personalities.
• Efficient multitasking, prioritization, and time management skills.
• Bachelor's degree in a relevant discipline.

Additional Information

• Work location: Surat, Gujarat, India
• Employment type: Full-time, in-office
• Working days: Six days per week, Monday through Saturday
• Compensation: Competitive as per industry standards