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Customer Service Operator
Porlamar, Nueva Esparta, Venezuela · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 5 hours ago
- Work mode
- In office
- Eligibility
- Applicants must live in Latin America and be able to work as independent contractors.
- Resume
- Required to apply
Where you'll work
Job description
Job Overview
We are a company providing medical services to travelers. As a Customer Service Operator, you will serve as the initial point of contact for our patients and clients, delivering friendly and efficient support.
Key Responsibilities
- Schedule teleconsultations through our platform for patients requesting service.
- Handle incoming phone calls from patients and clients.
- Respond to messages via WhatsApp and email.
- Provide information about services, availability, case statuses, and manage incidents or complaints.
- Forward inquiries that require medical evaluation to our medical team.
Requirements
- Residency in any Latin American country.
- Ability to work as an independent contractor/freelancer.
- Availability to work 8-hour shifts at either of these Madrid times: 11:00 to 19:00 or 19:00 to 02:00.
- Willingness to work Monday through Sunday on a rotating schedule of 5 workdays and 2 days off.
- Possession of a computer and headphones with a microphone.
- Strong communication, organizational, and customer-oriented skills.
- English proficiency is not mandatory but highly appreciated.
Benefits
- Fully remote work.
- Comprehensive training provided before starting.
- Continuous support from a professional team throughout the learning process.
- Chance to gain experience in customer service within the international healthcare sector.