Customer Service Officer
Coffs Harbour, New South Wales, Australia · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Eligibility
- Open to applicants who have strong customer service and communication skills, can work well in a team, and are comfortable using contact centre systems and office software. Prior contact centre experience is advantageous but not required. Applications from people with diverse backgrounds, including…
- Resume
- Required to apply
Where you'll work
Job description
Role overview
This full-time customer service role is based onsite in Coffs Harbour, New South Wales. The position focuses on handling customer contacts efficiently, supporting internal teams, and maintaining high service standards while working to deadlines and performance targets.
Key accountabilities
- Manage incoming phone calls and emails, taking the right steps to address questions and requests.
- Work collaboratively with team members to deliver strong customer service as needs change, while meeting KPIs and deadlines.
- Coordinate with internal colleagues to ensure customers receive consistent, quality outcomes.
- Help improve and sustain efficient work practices and contribute to a positive team environment.
- Keep customer contact details and other relevant records accurate across electronic systems and databases.
- Follow the organisation’s Code of Conduct and core values in day-to-day work.
Qualifications and experience
Applicants should bring solid customer service capability, a professional telephone manner, and the ability to communicate clearly and build rapport with customers. Teamwork is important, as is confidence using contact centre systems, software tools, and Microsoft Office applications. Strong typing and data entry skills are also expected.
Previous experience in a call centre or contact centre, supporting internal or external stakeholders over the phone, is preferred but not mandatory.
Additional information
ManpowerGroup promotes diversity and welcomes applications from people of varied backgrounds, including candidates with disability. If you need reasonable adjustments for an interview, you are encouraged to indicate your preferred communication method in your resume and advise the team as needed.
Aboriginal and Torres Strait Islander people are encouraged to apply.
By sharing your resume and other personal information, you consent to this information being collected in accordance with the organisation’s privacy policy.
The notice also lists the recruitment contact as Casey Oleary, Recruitment Consultant.
Licensing details provided in the source include: State QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q; State QLD, LHL-02014-Y5F6D; and State SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856.