Customer Service Officer

About CSR

CSR is focused on creating a stronger future through building products and systems that are innovative, sustainable, and high performing. With a workforce of around 2,600 people across Australia and New Zealand, the company works as one team toward a shared purpose: building solutions for a better future.

The organisation places people at the centre of its culture and aims to provide a workplace that is safe, respectful, encouraging, and inclusive. It values equal opportunity and welcomes people from all backgrounds, identities, experiences, abilities, and life stages.

Role overview

This is a front-line customer service position that acts as the first point of contact for customers. The role is responsible for creating a smooth and professional experience from the moment customers are greeted through to order handling, support, and issue resolution.

Key responsibilities

• Provide high-quality service by processing orders accurately and on time, preparing quotes quickly, and offering professional support through phone, counter, and email communication.
• Develop and maintain productive relationships with key customer contacts while offering informed sales and technical guidance backed by strong product understanding.
• Track open orders and pending deliveries, coordinate day-to-day dispatch with company vehicles and outside freight partners, and keep customers informed without delay.
• Look into customer complaints or service and quality concerns promptly, then carry out corrective steps to protect satisfaction levels.
• Assist with powder-coating workflow coordination when needed so operations continue efficiently.
• Contribute to store activities such as stock replenishment, merchandising, and maintaining a safe workplace by spotting and reporting hazards.
• Work closely with sales and customer service colleagues, share relevant client and industry information, and handle inbound calls to help manage team workload.

What you need to bring

• At least 2 years of experience in a customer-facing role or a technical sales setting.
• Strong spoken and written communication abilities, plus the capability to listen attentively and respond appropriately.
• The ability to establish trust and work effectively with both internal teams and external customers.
• Good understanding of commercial markets and industry movements; product knowledge is an advantage.
• Experience using SAP is preferred, along with the ability to learn new systems confidently and quickly.
• Awareness of health and safety expectations and a commitment to safe work practices.
• A consistent record of giving clear, accurate information and supporting customer needs in a professional manner.

What CSR offers

• An attractive salary package with benefits and access to exclusive discounts and offers.
• A supportive, collaborative workplace culture that encourages innovation and inclusion.
• Wellbeing and family support, including up to 15 weeks of paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program.
• Learning, development, and upskilling opportunities through on-the-job growth, including opportunities across the wider business.

Additional information

Applicants are encouraged to apply even if they do not meet every requirement. If you are motivated to contribute positively and feel aligned with the role, the employer would still like to hear from you.

How to apply

Submit your application using the apply button provided in the job posting.