- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 3 hours ago
- Work mode
- In office
- Eligibility
- Applicants should be at least 18 years of age, possess full legal work rights in New Zealand, and clear police and pre-employment checks. The position is open to diverse candidates, including those from First Nations communities, with accommodations available to support the recruitment process.
- Resume
- Required to apply
Where you'll work
Job description
Overview
Step into the financial sector with a vibrant role at a leading New Zealand bank. This position offers a chance to become the trusted, approachable voice assisting customers daily. From your first day, you'll gain valuable financial skills with guidance from dedicated mentors in a lively and encouraging workplace that values your ambition and curiosity. This opportunity serves as a launchpad for a sustainable career in banking.
Key Responsibilities
- Serve as the initial contact point for customers calling regarding online banking, card concerns, statements, and various account support inquiries.
- Engage in empathetic listening to understand customer issues and provide fitting solutions.
- Ensure that every customer interaction results in a positive and memorable experience.
Role Details
- Start date: Multiple onboarding sessions in July 2026.
- Compensation includes a competitive salary alongside monthly bonus incentives.
- Work location is central Auckland, specifically Level 1/27-37 Napier Street, Freemans Bay, Auckland, 1011.
- Working hours are on a rotating schedule from 7am to 9pm Monday through Friday, and 8am to 6pm on weekends.
- This is a full-time, fixed-term role lasting until 30th September 2026, with prospects for extension into ongoing employment.
Candidate Profile
- Excellent communication skills and a natural ability to relate well with people.
- Strong problem-solving aptitude paired with a sincere willingness to assist others.
- Experience in customer service or call center environments is highly desirable.
- Availability and flexibility to work various shifts including weekends and public holidays.
Company Background
Concentrix Services Pty Ltd is a global leader in delivering exceptional customer experiences, partnering with over 2,000 clients including more than 155 Fortune Global 500 companies. Operating in over 70 countries and utilizing over 150 languages, Concentrix invests heavily in its workforce by promoting growth and maintaining a culture of integrity and teamwork.
Additional Information
- Applicants must be at least 18 years old and have full legal working rights in New Zealand.
- Successful candidates will be required to pass police and pre-employment background checks.
- The company champions diversity and inclusion, welcoming applications from people of all backgrounds, including First Nations communities.
- Concentrix ensures reasonable accommodations during hiring and employment processes to support equity and accessibility without influencing hiring outcomes.