Customer Service Officer

Life tastes better with ice cream. With 19,000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto, and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company, leading the industry. We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Our culture is high-performance, collaborative, and focused on getting things done. We move fast, keep things simple, turn ideas into action, and trust people to take ownership. We embrace digital, use data to make better decisions, and continuously learn, including how AI can help us work smarter and serve consumers better.

This role is based in Kakori, Uttar Pradesh, India. The Customer Service Officer will be responsible for driving sales and distribution for the company's products within an allocated territory and managing customer relationships.

• Drive sales and distribution of company products within an assigned territory.
• Manage and nurture relationships with customers and distributors.
• Achieve sales targets through direct selling efforts and by motivating the sales team.
• Analyze market dynamics to enhance the competitive position through superior customer service.
• Negotiate with distributors and train them on effective customer management to increase business.
• Monitor competitor activities and provide feedback to the management for strategic action.
• Systematically track the performance of distributors and their sales teams, identifying and addressing any infrastructure gaps.
• Organize promotional activities within budget limits in consultation with superiors.

• A full-time graduation degree is required.
• A minimum of 2 to 4 years of experience in Channel Sales is necessary.
• Proficiency in ROI calculations, distributor management, and sales planning is essential.
• Experience in appointing distributors, conducting promotional activities, and executing sales plans is required.
• Decent communication skills in English and the local language are desired.

• Market-competitive compensation and performance-based rewards.
• Flexible working arrangements.
• Support for health, well-being, and work-life balance.
• Opportunities for time off to rest and recharge.
• Continuous learning and professional development.
• Roles with significant accountability and visible impact.
• Freedom to move fast, experiment, and challenge existing processes.
• Career growth shaped by performance and contributions, with opportunities to work across functions and markets.

Candidates with a minimum of 2 years of experience in General Trade, Channel Sales, ROI calculations, and distributor handling are encouraged to apply. A full-time graduation degree is mandatory. Decent communication skills in English and the local language are preferred.

The Magnum Ice Cream Company is an Equal Opportunity Employer. We are committed to fostering diversity and creating an inclusive environment where all employees can perform at their best, irrespective of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.