Customer Service Logistics

About AZTEC SHIPPINGS LLC

AZTEC SHIPPINGS LLC is an international freight forwarding company operating within the UAE and East Africa. The firm specializes in freight movement and transport solutions, providing reliable services to both regional and global clientele. Their focus includes meticulous shipment coordination, comprehensive documentation, and maintaining excellent customer communications to ensure seamless delivery processes. The company fosters a professional atmosphere valuing precision and responsiveness, encouraging teamwork for continual improvement in logistics and client satisfaction.

Role Overview

The Customer Service Logistics position is a full-time, on-site opportunity based in Dubai. The primary responsibilities involve managing day-to-day customer interactions, coordinating shipment logistics, and delivering prompt updates on delivery statuses. The incumbent will handle communication through phone and email, resolve client service issues, track customer requests, and maintain accurate logistical records. Collaborating closely with internal teams and external partners is vital for upholding customer satisfaction and consistent service quality. Adherence to company procedures and meeting performance benchmarks are expected, alongside participating in enhancing customer service and logistics processes.

Qualifications

• Strong aptitude in customer service with a focus on professionally addressing inquiries and resolving concerns.
• Proven ability to sustain and improve customer satisfaction levels.
• Excellent telephone mannerisms, clear communication, and active listening skills.
• Capacity to work on-site in Dubai while managing multiple assignments efficiently within a fast-paced logistics environment.
• Mandatory prior experience in logistics and shipping operations.
• Proficiency in English is required; additional language skills are advantageous.
• Basic competence in computer systems, CRM platforms, and standard office software.
• Diploma or degree in Business, Logistics, or related fields is preferred.