Customer Service Executive - Voice Process at Tech Mahindra (Noida)

About Tech Mahindra

Tech Mahindra is a global leader in IT services and consulting, headquartered in Pune, India, and operating globally with over 158,000 employees across 90 countries. The company represents a $6 billion business within the Mahindra Group and has been recognized among the top Indian IT firms.

Role Overview

We are actively seeking candidates to join our Customer Service team for a voice-based process, focusing on delivering high-quality customer support.

Key Responsibilities

• Address and resolve customer inquiries promptly within designated timeframes.
• Manage and resolve customer complaints efficiently.
• Maintain strong product knowledge to provide superior customer assistance.

Candidate Requirements

• Strong communication skills are essential.
• A minimum educational qualification of graduation is mandatory.
• Open to both freshers and experienced professionals.
• Salary package will be determined based on communication abilities, interview outcomes, and prior work experience.
• Ability to work 5 days a week on rotating shifts with scheduled offs.
• Immediate availability to join is preferred.

Additional Information

Interested individuals should attend a direct walk-in interview at the specified venue: A-44 & 45, Embassy Galaxy Business Park, Noida Sector 62, near Noida Sector 62 metro station. Candidates are requested to carry the following documents:

• Printed copy of updated resume
• Electronic Aadhar card
• All relevant educational certificates
• Experience letters, if applicable

For any queries, resumes can also be sent via email to AR00763074@TECHMAHINDRA.COM.