Customer Service Executive - International Voice Process

About the Company

Credence Global Solutions is a versatile technology-driven financial transformation organization specializing in Receivables Management, Healthcare RCM, Technology Platforms, and Contact Center services. It serves prominent clients in telecommunications, healthcare, and media sectors across the United States. Healthcare clients include medical transport providers, emergency physicians, infusion service providers, and diagnostic labs. In telecommunications, Credence supports four of the top five U.S. providers. The group comprises Credence Resource Management (voice-based BPO and receivables management), Innoval Global Solutions and Medstat Inc (healthcare RCM), and iValuate Global Technologies (technology platforms for productivity and compliance).

The organization is based in Dallas, Texas with delivery centers in San Jose, California; Natchez, Mississippi; Mesa, Arizona; and Pune, India. The company promotes excellence, continuous learning, and empowering its workforce.

Role & Responsibilities

• Interact with U.S. consumers of healthcare and telecom services to collect outstanding bills through outbound calls and negotiate payments on behalf of clients.
• Use strong verbal communication and customer service skills to address account delinquencies.
• Handle challenging customer situations efficiently in a fast-paced environment.
• Identify reasons for payment delays and determine optimal assistance approaches.
• Treat consumers respectfully and dignified during all communications.
• Record all collection activities in line with prescribed compliance and procedural standards.
• Regularly update leadership and peers on account statuses and escalate issues as needed.
• Ensure timely and accurate management of all assigned accounts.
• Primary work includes outbound calling, evolving to blended inbound/outbound calls over time.
• Manage accounts across early, mid, and late-stage defaults, first payment defaults, and follow-up work assignments.

Preferred Candidate Profile

• Effective communication abilities.
• Availability to work U.S. shifts approximately between 5:30 PM and 10:30 AM IST.
• Competitive salary package starting from INR 300,000 annually.
• Comprehensive seven-week training program for new hires.
• Unlimited incentive plan with clear key result areas.
• Opportunity to develop analytical, decision-making, and negotiation skills.
• Potential for cross-functional advancement within six months for experienced individuals.
• Free medical and life insurance coverage.
• Employee-focused compliant policies.
• Complimentary home pick-up and drop-off transportation.
• Fixed shift post-training with minimal changes except for business needs.
• Eight-hour shifts including 7 hours 15 minutes login and 45 minutes break.
• Sundays off and alternate Saturdays working schedule.

Additional Contact Information

For more details, contact Aliya Shaikh at 7875741007 or Urvashi Ranka at 7498462114.