Customer Service Executive - Air Import

About the Role

Join a leading global enterprise among the top 500 worldwide as a Customer Service Executive specializing in Air and Ocean Freight shipments. This role involves delivering outstanding customer support by coordinating closely with customers, internal departments, overseas offices, airlines, shipping lines, customs brokers, and transport providers to guarantee seamless shipment execution from booking through final delivery.

Key Responsibilities

• Act as the main point of contact for customers with shipment-related inquiries.
• Respond promptly and professionally to all customer requests.
• Provide timely updates on shipment status and proactively inform customers about any delays or operational challenges.
• Build and sustain strong relationships through exceptional service delivery.
• Coordinate import and export shipments for Air Freight and Ocean Freight.
• Collaborate with various stakeholders including operations, carriers, warehouses, customs brokers to ensure on-time shipment processing.
• Track shipment milestones and follow through until final delivery is completed.
• Adhere strictly to customer Standard Operating Procedures (SOPs).
• Prepare and verify all necessary shipping documents such as Air Waybill, Bill of Lading, Commercial Invoices, Packing Lists, Shipping Instructions, and Delivery Orders ensuring accuracy and compliance.
• Maintain and update shipment records using freight forwarding systems (e.g., CargoWise or equivalent).
• Generate reports as required by management or customers.
• Identify and resolve shipment-related problems by coordinating with relevant parties; escalate critical issues appropriately.
• Support ongoing improvement initiatives targeted at enhancing customer satisfaction.
• Validate operation completion prior to billing and assist in invoice accuracy and timely processing in coordination with finance and operations teams.
• Ensure compliance with all company SOPs, customs regulations, airline and shipping line mandates, and trade laws.
• Maintain confidentiality of sensitive customer information.

Qualifications and Experience

• Bachelor's degree in Logistics, Supply Chain Management, Commerce, Business Administration, or related field.
• Fresh graduates are highly encouraged to apply.
• Certification in Logistics or Freight Forwarding is advantageous.
• Experience from 0 to 5 years in freight forwarding customer service, preferably with Air and/or Ocean Freight exposure.
• Familiarity with CargoWise or similar freight forwarding ERP platforms is a plus.

Skills & Competencies

• Excellent verbal and written communication capabilities.
• Strong customer service orientation.
• Effective organizational and time management skills.
• Capability to prioritize and manage multiple tasks in a dynamic environment.
• Robust problem-solving and coordination abilities.
• Meticulous attention to detail and accuracy.
• Ability to work independently and collaboratively within a team.
• Proficient in Microsoft Office tools including Excel, Outlook, Word, and PowerPoint.

Additional Information

This is a full-time permanent position located onsite in Bengaluru, Karnataka. The company is committed to equal opportunity, fair treatment, and fostering an inclusive work environment. Candidates motivated by logistics and eager to develop leadership or independent working skills are welcome to apply.