- Experience
- 2+ yrs
- Salary
- SGD 3,800 – SGD 4,000 / month
- Openings
- 5
- Posted
- 1 hour ago
- Work mode
- In office
- Education
- Diploma
- Resume
- Required to apply
Where you'll work
Job description
About the Company
Our client is a fast-growing global fintech and rewards solutions provider specializing in premium loyalty programs tailored for international financial service brands. They operate an extensive cross-border ecosystem focused on delivering exceptional customer experiences and enhancing digital engagement for leading banking institutions worldwide.
Job Description and Responsibilities
This role is a one-year contract opportunity located at PLQ with immediate openings for five positions. Successful candidates will receive comprehensive training at onboarding. The position begins as onsite but offers a hybrid work model after six months based on performance. Shift schedules vary and start from early morning hours.
- Provide accurate, high-quality support to international clients using standard contact center software and operational tracking tools.
- Effectively resolve complex client queries, transactional issues, and escalations from partners.
- Maintain thorough records of customer communications, case files, and documentation logs.
- Assist with general administrative tasks, operational reporting, and specialized customer engagement projects.
- Comply with assigned rosters covering international operational hours during early morning time slots.
- Work shifts available from 5am to 6pm in staggered blocks: 5am-2pm, 6am-3pm, 7am-4pm, 8am-5pm, or 9am-6pm.
Qualifications and Experience
- Minimum diploma in any field.
- At least 2 years of experience managing inbound calls, digital communication, and inquiries within structured contact centers or customer support roles.
- Excellent multitasking skills to handle simultaneous verbal communication and system documentation.
- Previous call center environment experience, with willingness to work Australian timezone shifts.
- Positive interpersonal skills, strong problem-solving abilities, and familiarity with cloud-based helpdesk or ticketing systems.
Additional Information
The contract duration is 1 year at PLQ, Singapore. Five immediate vacancies are available. Comprehensive training will be provided. Candidates will work primarily on international schedules with early morning shifts. Pay ranges between S$3800 and S$4000 monthly. For further information, an internal contact is available.