Customer Service Associate - Fashion Retail at Al-Futtaim, Qatar

About Al-Futtaim Group

Founded in the 1930s as a trading company, Al-Futtaim Group has evolved into one of the most diversified and dynamic private business groups headquartered in Dubai, UAE. The company operates across five main divisions: automotive, financial services, real estate, retail, and healthcare, with over 35,000 employees in more than 20 countries throughout the Middle East, Asia, and Africa. Al-Futtaim collaborates with over 200 of the world's leading brands, driven by strong entrepreneurial spirit and a dedication to customer satisfaction, adapting continuously to the evolving needs of the communities it serves.

With core values of respect, excellence, collaboration, and integrity, the Group is committed to enriching customer lives daily.

Role Overview

The role of Customer Service Associate within the fashion retail sector is crucial for delivering outstanding customer service, upholding high store presentation standards, managing inventory efficiently, and supporting sales activities. Responsibilities include dealing with customer questions and issues, ensuring the store remains visually appealing and well-stocked, and handling transactions according to company guidelines.

You will be key to fostering a positive shopping atmosphere, understanding customer preferences, and facilitating smooth sales processes to aid in boosting customer satisfaction and sales results.

Key Responsibilities

• Engage proactively with customers to offer excellent service and fulfill their requests.
• Handle basic complaint resolution and escalate more complex issues when necessary.
• Maintain store organization and cleanliness to meet visual merchandising standards.
• Participate actively in receiving stock shipments and replenishing products.
• Assist with inventory control to ensure adequate stock availability.
• Promote products through upselling and cross-selling based on customer needs, keeping current with product knowledge.
• Operate cash registers accurately, process payments, and maintain an orderly checkout area.

Skills and Qualifications

• Excellent verbal communication and interpersonal skills.
• Ability to provide outstanding customer service.
• Attention to detail in store upkeep and presentation.
• Capability to promote sales effectively through upselling and cross-selling.
• Previous experience in customer-oriented retail roles.
• Familiarity with cash handling and operating sales systems.

About Al-Futtaim Retail

As a prominent retail leader across the Middle East, Africa, and Asia for over 30 years, Al-Futtaim Retail partners with globally recognized brands such as IKEA, ACE, Toys R Us, and the Inditex Group (Zara, Mango, Bershka, P&B), alongside being a major global partner for Marks and Spencer with over 75 stores offering fashion and food. The organization is also known for introducing new brands like Watsons and B&Q to the Middle East market. With a diverse workforce representing more than 100 nationalities across 12 countries, Al-Futtaim Retail values talent from varied backgrounds to foster innovation and growth. Join now to be part of their forward-moving journey.