Customer Service Assistant - Wexford Town

About the Role

This position involves delivering a superior customer service experience by being approachable, knowledgeable, and helpful to customers visiting the betting shop. The assistant will support smooth daily operations and help maintain high store standards. Key duties include handling bet transactions accurately, assisting management, and occasionally overseeing shop operations including opening and closing duties.

Key Responsibilities

• Support the Shop Manager and Assistant Manager in day-to-day shop operations.
• Take charge of shop activities in the absence of managers, including opening/closing and team supervision.
• Manage cash handling procedures competently.
• Deliver excellent customer service by assisting and educating customers about services and products.
• Process bets through various channels such as betting terminals and electronic point-of-sale systems efficiently and accurately.
• Serve as a brand representative, encouraging customers to use digital and multi-channel betting options.
• Maintain calm under pressure, focus on continuous improvement and shop presentation quality.
• Ensure compliance with safety, operational, and social responsibility standards.
• Work effectively as part of a team to promote shop success.

Required Skills and Experience

• Strong customer service orientation.
• Integrity and trustworthiness in all tasks.
• Flexibility to work across a seven-day operational schedule.
• Adaptability to a dynamic retail environment.
• Attention to detail and strong numeracy skills.
• Strong interpersonal skills with the ability to work independently and collaboratively.
• Interest in sports and confidence in engaging with customers to build relationships.
• Ambitious and motivated to grow within the company.
• Results-oriented with the ability to uphold the company brand.
• Clear and effective communication skills.
• Creative problem-solving capabilities.
• Organized, dependable, and reliable in daily duties.
• Proven experience handling cash transactions responsibly.

Preferred Qualifications

• Previous experience in retail or the betting industry is advantageous, but comprehensive training will be provided.

Additional Information

BoyleSports practices equal opportunity employment and encourages applications from qualified candidates regardless of background.