Customer Service Assistant - Part-time - Emirati Talent

Job purpose

This role focuses on delivering a high standard of client support by handling questions, assisting with service requests, and helping the branch run smoothly on a day-to-day basis in a professional and efficient way.

Core responsibilities

• Welcome customers and support them with their banking needs in a polite, professional manner.
• Answer queries received by phone, email, or face to face, and route customers to the right team when necessary.
• Help with routine banking activities such as account openings, deposits, withdrawals, and similar transactions.
• Protect customer records and documents by ensuring they are managed accurately and kept confidential.
• Support branch administration by maintaining files, records, and related paperwork.
• Work with internal teams to help resolve customer concerns in an effective manner.
• Follow the bank’s service expectations and help create a positive customer experience.

Education

A high school diploma or an equivalent qualification is required. Studying toward a bachelor’s degree is considered an added advantage.

Skills and requirements

• Strong verbal and written communication skills in both English and Arabic.
• Working knowledge of Microsoft Office tools, including Word, Excel, and Outlook.
• Comfortable working in a busy, customer-focused environment.
• Well-groomed, positive in approach, and strong in interpersonal interaction.
• Dependable, punctual, and able to handle confidential information responsibly.