Customer Service and Sales Consultant - Telstra Retail, Rockhampton

About the Role

Join Telstra Retail in Rockhampton as a Customer Service & Sales Consultant, offering both part-time and full-time positions. You'll represent an iconic Australian telecommunications brand, delivering exceptional service and expert advice to help customers find technology solutions that improve their lives.

Key Responsibilities

• Provide outstanding customer service by assisting clients in selecting products and services that suit their individual needs.
• Maintain up-to-date knowledge of the latest technology and Telstra offerings to give informed recommendations.
• Utilize consultative selling techniques to consistently meet and surpass sales targets and Key Performance Indicators.
• Collaborate effectively with team members to foster a supportive and productive store environment.

Compensation and Benefits

• Full-time annual fixed salary: $71,330 (including 12% superannuation); junior rates apply for those under 20 years.
• Part-time hourly rate: $33.33, with junior rates applicable under 20 years.
• Penalty rates include 25% extra for weekday hours after 6 PM and Saturdays, 100% for Sundays, and 150% for public holidays.
• Variable remuneration of 10% subject to eligibility and plan rules.
• First two months guaranteed pay during onboard training.
• Substantial discounts of 30% on Telstra services plus exclusive offers from over 240 partners.
• Wide range of leave options including 16 weeks paid parental leave, extra day off, gender affirmation, cultural and blood donor leave, plus the option to purchase up to 4 weeks additional leave.
• Extensive training and professional growth opportunities through programs like Future Ready and access to over 17,000 learning modules.
• Flexible work arrangements and supportive parental leave policies.
• Recognition programs and monthly performance rewards to celebrate achievements.
• Inclusive workplace culture valuing diversity and differing perspectives.

Desired Attributes and Requirements

• Excellent communication skills to naturally connect with customers and enhance their experience.
• A problem-solving mindset to adapt solutions to customer needs responsively.
• Strong motivation to achieve and exceed sales goals and KPIs.
• Eagerness to learn and develop skills in a fast-paced, changing environment.
• Positive attitude and resilience under pressure or during busy periods.
• Previous customer-facing experience is advantageous but not mandatory as full training will be provided.

Additional Information

• Applicants will be contacted for further steps including an assessment process via an external partner.
• Telstra actively promotes diversity and inclusion, encouraging candidates of all backgrounds to apply.