Customer Service and Check-In Agent (m/w/d) - Part Time

About the Role

Are you passionate about the sea and Swedish culture? Seeking a fun and engaging position with relaxed yet motivated colleagues? Join the team at Stena Line in Kiel, Schleswig-Holstein, Germany! We are currently looking to fill a permanent, part-time role (30 hours per week) as a Customer Service and Check-In Agent.

What We Offer

• Competitive and fair salary with appealing shift premiums.
• Scheduled and predictable shifts to help you balance work and personal life.
• Thirty days of annual leave, exceeding legal minimum requirements to ensure your rest.
• Employee travel on our ships to Sweden and back, providing a unique opportunity to explore and experience new horizons.
• A €50 monthly credit on our employee card for shopping or recreational activities.
• Subsidies for eco-friendly transportation options such as job bikes or public transit to support sustainable commuting.
• Health-focused benefits with contributions towards wellness activities to promote your well-being.
• Exclusive discounts at numerous well-known brands as a token of appreciation.
• Complimentary beverages and fresh fruit to energize your workdays.

Key Responsibilities

• Handling bookings, ticket sales, and verification at the counter and check-in for both freight and passenger services.
• Managing ship declarations including registrations and deregistrations with authorities and partner companies.
• Providing customer service concerning tariffs and schedules via phone, in person, and email.
• Responding to shipment requests for passengers and freight as well as special transports.
• Processing dangerous goods according to MOU and IMDG guidelines; training will be provided if needed.
• Serving as a contact for customer inquiries and complaints management.

Candidate Profile

• Completed commercial vocational training, preferably in logistics or shipping, or motivated career changers.
• Fluency in German and English is essential.
• Willingness to work shifts including weekends.
• Additional language skills such as Swedish are a plus.
• Proficient in using computers and Microsoft Office applications.
• Strong dedication to service and customer care.
• Resilience, independence, flexibility, and ability to work well within a team.

Application Information

Interested candidates should apply immediately, with applications accepted until August 31, 2026, exclusively via our online application system to ensure secure and structured handling of your personal data.

For any questions regarding the recruitment process or the role, please contact Dominique Hamann at +49 151 27076111 or dominique.hamann@stenaline.com.

About Stena Line

Stena Line is a leading sustainable shipping company with the most extensive network of routes in Europe, specializing in passenger and freight transport. Our diverse family of over 6,100 employees across Scandinavia, the UK, and the Baltic states contributes daily to the company’s success.

We strive to be a reliable link connecting people, places, and communities, supporting economic growth and business development, while enabling families, friends, and travelers to maintain connections and explore new destinations.

We are dedicated to fostering an inclusive, discrimination-free working environment with equal opportunities for all. We welcome applications from everyone regardless of gender or background.