Customer Service Agent, YYC (Part Time)

About WestJet

WestJet began in 1996 and has grown into one of Canada’s most admired airline brands. The company is known for a strong service culture, a focus on safety, and a commitment to making air travel more affordable and accessible for Canadians.

This role is based in Calgary, Alberta and requires on-site collaboration. The schedule may involve being in person up to five days per week, although this arrangement can change depending on business needs.

WestJet is building a candidate pool for expected future openings. This is a part-time role with typical weekly hours of about 20 to 30.

Role Overview

As a Customer Service Agent, you will be one of the first face-to-face contacts for guests at the airport. Your work will help create a smooth, safe, and welcoming journey from check-in to boarding and arrival. You will also represent the WestJet brand through calm, professional, and service-focused interactions.

Key Duties

• Support guests through the airport experience and help ensure a positive, safe journey.
• Handle guest service activities such as collecting service fees, updating or creating reservations, issuing tickets, and helping with self-service kiosks.
• Assist guests with mobility needs, as well as during arrivals, departures, boarding, and deplaning.
• Help resolve travel disruptions, including flight changes, delays, itinerary adjustments, and baggage issues involving damage or delays.
• Follow operational procedures designed to support safe and on-time performance.
• Maintain a consistently high standard of guest service.
• Manage difficult or stressful public interactions professionally and calmly.
• Present yourself with professionalism and follow company rules for uniform and appearance.
• Carry out additional tasks as assigned.

What You Bring

• At least 2 years of experience in a customer-facing role.
• A strong record of punctuality, reliability, and safe work practices.
• Confidence working in a busy, time-sensitive environment and the ability to handle pressure while multitasking.
• Physical capability to walk long distances, stand for long periods, and lift up to 50 lbs.
• Good communication skills and comfort using computers, especially Windows-based software.
• Experience in airlines, travel, tourism, or hospitality will be considered an advantage.
• Willingness to work flexible shifts, including a 24/7 rotation.
• Ability to read English well enough to complete training, including virtual and self-directed online learning.

Benefits

• A positive workplace culture with supportive teammates.
• Travel privileges for you and your family starting on your first day.
• Flexible savings and benefits programs to suit different needs.

Safety and Compliance

Safety is central to WestJet’s operations. Team members are expected to follow safe work practices and help protect the well-being of colleagues, guests, suppliers, and the public. For safety-sensitive roles, a pre-employment alcohol and drug test is required under company policy.

Equity and Accessibility

WestJet welcomes applicants from a wide range of backgrounds and encourages people to apply even if they do not meet every listed qualification. The company is committed to inclusiveness, equity, and accessibility throughout the hiring process. Candidates who need accommodation at any stage can reach the Talent Acquisition team at talent@westjet.com.

Recruitment Note

All applicants will receive communication about their application status, but only those moving ahead in the process will be contacted with next steps.

Additional Information

WestJet Group includes WestJet Airlines, WestJet Encore, and Sunwing Vacations Group. Since integrating Sunwing Airlines in 2025, the group now supports nearly 200 aircraft and serves more than 100 destinations across North America, Central America, the Caribbean, Europe, and Asia.

If you decide to withdraw your application or ask for deletion of your personal information, you may contact talent@westjet.com.