Customer Service Agent (casual) | US
Sydney, New South Wales, Australia · Full Time
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- Experience
- 2+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Eligibility
- Applicants with at least 2 years of experience in retail or online customer service who can work flexible shifts, including evenings, weekends, and public holidays, may apply. The employer also welcomes candidates of all backgrounds and identities.
- Resume
- Required to apply
Where you'll work
Job description
About the Company
Honey Birdette is a women-founded luxury lifestyle brand known for premium lingerie and bedroom accessories. The company positions itself as bold, creative, and confidence-building, aiming to deliver a distinctive experience in the lingerie market.
Role Overview
As an Online Customer Experience Agent, you will focus on supporting customers from first contact through resolution, with an emphasis on premium service and thoughtful product guidance. You will report to the Customer Obsessive Manager US and help deliver a polished, high-touch experience across the brand’s online channels.
Key Responsibilities
- Handle customer support cases in Zendesk efficiently while working toward performance targets and maintaining a premium service standard.
- Offer tailored product recommendations that help customers find items aligned with their needs and preferences.
- Respond to customers across several communication channels, including chat, phone, email, and other online touchpoints.
- Take on additional tasks as needed to keep customer operations running smoothly and to support satisfaction goals.
Candidate Profile
The ideal person brings at least two years of experience in retail or online customer service, along with strong communication skills and a customer-first mindset. You should be comfortable working in a fast-moving environment, using multiple systems at once, and following company policies and procedures. The role also calls for someone who can collaborate well, remain calm under pressure, resolve difficult situations effectively, and work both independently and as part of a team.
Working Hours and Availability
This position is an online customer service role and requires flexible availability, including late-night shifts, weekends, and public holidays.
Equal Opportunity
The employer states that it is an equal opportunity workplace and welcomes applicants of all shapes, sizes, ethnicities, and orientations. The company emphasizes self-empowerment and self-love in its culture.
Additional Notes
The role is described as a casual customer service position in the US market, based in Sydney, New South Wales, Australia, with no salary or number of openings specified in the source.