Customer Service Advisor

Role overview

DPD UK is looking for an experienced and dependable Customer Services Advisor to join its busy customer service team at the London Docklands site. The position sits within a fast-moving environment focused on delivering a high standard of service to both internal and external customers.

The company is working toward becoming the UK’s most sustainable delivery business while keeping customer experience at the centre of its operations. This role offers job security, a competitive salary, and development opportunities within a large and growing organisation.

Contract and working pattern

• Fixed-term contract of 6 months
• 37.5 hours per week
• Working days: Monday to Friday, with occasional Saturdays (1 in 4)
• Working hours: 08:00 to 16:30
• Location: DPD London Docklands, Twelvetrees Crescent, Bromley-by-Bow, London, E3 3JG
• Salary: Approximately £24,700 plus London Weighting Allowance

What the role involves

You will support customers with questions and issues related to parcel collections and deliveries. The role requires close collaboration with drivers, shift managers, and operations managers to identify problems, take ownership, and work through resolutions quickly and effectively.

• Responding to delivery-status enquiries and providing Proof of Delivery information
• Investigating missing parcels thoroughly and helping resolve delivery disputes
• Promoting DPD products and services to both new and existing customers

What DPD is looking for

The ideal candidate will bring proven experience from a busy customer service setting, along with confidence on the phone and the ability to build rapport quickly. A professional manner, a strong sense of initiative, and a willingness to go beyond expectations are all important for success in this position.

Additional information

DPD describes its culture as open, ethical, inclusive, and socially responsible. The business is also a Valuable 500 company and a Disability Confident Employer.

Employment at DPD comes with a range of benefits available from day one, including recognition-based perks and support for employee wellbeing. The company also places strong emphasis on career growth, internal promotion, and talent development.

Benefits

• Holiday trading
• Enhanced maternity and paternity support
• Free life assurance worth 4 times salary when joining the pension scheme
• Free on-site parking for all employees
• Health kiosks available at every location
• Discounted shopping with hundreds of retailers, including up to 5% off supermarket purchases
• Milestone days off to celebrate with family and friends
• Free eye tests and help with the cost of glasses for employees who regularly use screens at work

Values and approach

Applicants should align with DPD’s core values: Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability.

Growth opportunities

DPD highlights a strong focus on developing people from within, with opportunities for progression in a company that continues to expand and evolve.