Customer Service Advisor - Christchurch

Role overview

Scania New Zealand is hiring a Customer Service and Parts Advisor for its Christchurch aftersales team. The position suits someone with strong automotive or commercial vehicle technical knowledge who is ready to move away from hands-on workshop work and into a customer-facing role. Experience in the vehicle, transport, or automotive sector is preferred.

About the workplace

Scania has grown from its origins in Sweden more than 130 years ago and is widely known for commercial vehicles worldwide. In New Zealand, the business focuses on transport solutions designed for local operating conditions. The company describes its environment as dynamic, supportive, friendly, and family-oriented, with a culture built around innovation, collaboration, and continuous improvement. It also invests in coaching, development, and career growth so employees can progress within the business.

The business is currently entering a new stage in transport for New Zealand, with priorities that include digitalisation, autonomous vehicles, electrification, and sustainability.

What the role involves

This role bridges technical knowledge and customer service. You will help customers, coordinate with the workshop and parts teams, and support a smooth process from booking through to vehicle handover. The position is ideal for a technician or technically minded person who wants a long-term career in service while staying connected to the automotive industry.

Key responsibilities

• Deliver helpful and professional support to customers throughout the service journey.
• Use technical understanding to assist with customer queries and service needs.
• Work closely with the workshop and parts departments to keep jobs moving efficiently.
• Help ensure a seamless experience from the initial booking through to vehicle completion.
• Build and maintain positive working relationships with customers and internal colleagues.

What you need

The employer is looking for someone with prior technical experience in the automotive or commercial vehicle sector, along with a strong desire to provide excellent customer service. Experience in automotive, heavy vehicle, or transport environments is valued. The role also calls for confident verbal and written communication, solid problem-solving ability, good organisation, effective time management, and the ability to work well with others.

Benefits and rewards

• Potential monthly bonus.
• Subsidised medical insurance.
• A supportive, inclusive team environment.
• Exposure to a business focused on innovation and future transport technologies.
• Opportunity to grow with a company that is expanding and offers career progression.

How to apply

Applicants are asked to submit a CV. The employer requires full New Zealand or Australian working rights. Any offer of employment will depend on standard pre-employment checks, including medical screening and other background checks.

Equal opportunity

The employer encourages applications from people of all backgrounds, genders, and cultural heritages and supports workplace diversity.