Customer Relationship Specialist - Mackay City

About The Role

Join BOQ as a Customer Relationship Specialist at our Mackay City branch, where you'll be the first point of contact for customers, working closely with the Branch Manager and team to provide outstanding assistance. Your primary duty is to understand customers' financial goals through meaningful interactions and recommend appropriate banking solutions. You'll manage loan maintenance such as top-ups, pricing changes, and variations, ensuring transparency and ease for customers.

You will also identify referral opportunities for specialist teams like Home Lending and Business Banking, maintain regular contact with new and existing clients, handle leads, and schedule appointments to strengthen customer loyalty. Additionally, you'll mentor Customer Service Officers, enhancing their ability in quality customer conversations, lead recognition, and service excellence. The role also involves promoting digital banking tools to help customers confidently manage their finances online.

This position offers structured training in lending fundamentals and a clear career path toward becoming a Lending Specialist.

About You

You should be an effective communicator passionate about assisting others, with prior customer service experience in banking or financial services preferred. Having exposure to consumer lending is advantageous. A proactive, solution-oriented approach coupled with an eye for detail and competency in navigating financial systems will contribute to your success. Teamwork and a commitment to exceeding expectations for customers and colleagues are essential. You will be part of a transformative journey shaping the future of banking.

About BOQ Group

BOQ Group represents a collection of challenger financial brands, each with a unique customer focus but united by a mission to build trust and social capital through banking. Committed to diversity, inclusion, and fostering a workplace that embraces individual strengths, BOQ has recently implemented an innovative Reconciliation Plan enhancing inclusivity.

Benefits

• Flexible work arrangements supporting work-life balance.
• Access to discounted financial products across the group.
• Salary packaging options to increase net pay.
• Paid parental leave with no minimum tenure required.
• Option to purchase additional annual leave.
• Discounted private health insurance plans.
• Confidential Employee Assistance Program available for staff and family.
• Engagement in various employee network groups promoting inclusion.
• Active participation in Pride in Diversity and Australian Workplace Equality Index.

Diversity and Inclusion

We encourage applications from Aboriginal and Torres Strait Islander peoples and celebrate diversity across gender, sexuality, culture, and abilities. Applicants are invited to share pronouns and request reasonable accommodations during recruitment.

Additional Information

Employment is contingent upon satisfactory background checks including identity, reference, criminal, immigration, educational qualifications, and bankruptcy verifications pursuant to regulatory compliance with anti-money laundering and counter-terrorism financing laws. Agency applications are not accepted.