Customer Relationship Executive
Thiruvananthapuram, Kerala, India · Full Time
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- Experience
- 2+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 3 hours ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
We seek a proactive and results-driven Customer Relationship Executive with over two years of experience in the IT sector. The role requires expertise in online bidding, proposal crafting, generating leads, and managing client relationships. Strong communication and presentation abilities, alongside a solid grasp of software development concepts and technical jargon, are vital. The position involves recognizing business prospects, collaborating with technical teams, and engaging with international clientele, with the necessity to work night shifts.
Key Responsibilities
- Source and capitalize on business opportunities via online bidding sites and various lead generation methods.
- Develop, tailor, and submit proposals, bids, and responses to Requests for Proposals (RFPs).
- Establish and nurture robust relationships with current and potential clients.
- Interpret client needs and team up with technical personnel to create appropriate solutions.
- Qualify leads, organize meetings, and manage timely follow-ups.
- Perform market analysis to uncover prospective clients and new chances.
- Design presentations, capability dossiers, and other sales support documentation.
- Keep CRM data precise and track the sales pipeline diligently.
- Facilitate communication between cross-functional teams throughout the sales process.
Desired Skills and Experience
- Minimum 2 years in Customer Relationship Management, Business Development, or Pre-Sales within IT.
- Demonstrated proficiency with online bidding platforms like Upwork, Freelancer, or Guru.
- Excellent written and oral communication skills.
- Competent in preparing persuasive proposals and business presentations.
- Understanding of the Software Development Life Cycle (SDLC) and relevant technical terminology.
- Strong client handling, negotiation, and interpersonal skills.
- Effective organizational and time management capabilities.
- Self-driven, able to work both independently and as part of a team.
Additional Information
Applicants must be willing to work night shifts to meet the role's requirements.