Customer Relations Officer (1-year contract)
Singapore · Contract
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 4 weeks ago
- Work mode
- In office
- Education
- Secondary education
- Eligibility
- Applicants with at least secondary education and relevant experience in customer service, cashiering, cash handling, retail, or food and beverage service may apply. The role is suited to people who are confident working with customers, handling transactions, and using basic computer systems.
- Resume
- Required to apply
Where you'll work
Job description
Role overview
Singapore Pools is hiring a professional and customer-focused Customer Relations Officer for its Retail Operations team. In this Singapore-based role, you will report to the Branch Manager or Assistant Branch Manager and support the processing of customer claims requests while helping deliver strong in-branch service.
The company values people with different strengths, whether your background is more in service or operations, and is open to candidates who can contribute effectively to the team.
Key duties
- Carry out counter sales duties for betting products.
- Handle prize claim submissions for winning tickets and verify details carefully.
- Support Singapore Pools account top-ups and withdrawal services.
- Protect the confidentiality of customer and operational information.
- Respond to customer enquiries and provide a high standard of service.
- Help the Supervisor keep the branch clean and the queue well managed.
Requirements
- Minimum secondary school education is required.
- Prior experience in customer service, cashiering, and cash handling is needed.
- Experience in retail or food and beverage service is preferred.
- Strong customer relationship and service skills are important.
- Basic computer literacy is expected.
Benefits and working environment
- Competitive salary package.
- Flexi benefits.
- Staggered working hours.
- Medical insurance coverage.
- Learning and development opportunities.
About the organisation
Singapore Pools was set up by the Government on 23 May 1968 to offer safe and trusted betting options as a way to reduce illegal gambling. As a not-for-profit organisation, its surplus is directed to Tote Board, which supports social service, community development, sports, arts, education, and health initiatives. The organisation also contributes about $2 billion each year to the Government through taxes, duties, and support for good causes.
Diversity statement
Singapore Pools says it welcomes applicants regardless of appearance, background, or personal differences. The organisation values diversity and encourages people to bring their individuality, heritage, and personal experiences to the workplace.