Customer Relations Executive (Telecaller - Sales)

Overview

We are seeking a confident and customer-oriented Telecaller to join our Sales & Marketing team based in Kalamassery, Kochi. This position focuses on generating qualified leads, engaging prospective clients for our construction and renovation services, and supporting the sales team by setting appointments and nurturing customer connections. Experience in construction, real estate, or building materials is preferred.

Primary Responsibilities

• Initiate outbound calls to prospective clients to generate potential sales opportunities.
• Promote the company’s services including construction, renovation, interior design, and landscaping.
• Respond to inquiries originating from websites, social media, digital marketing efforts, and referrals.
• Qualify sales leads and arrange meetings or site visits for the sales team.
• Build and sustain strong customer relationships with regular communications.
• Maintain precise customer records, call logs, and lead follow-ups using CRM tools.
• Understand client requirements and provide relevant service information.
• Coordinate closely with Sales and Project teams to deliver timely customer support.
• Meet designated daily, weekly, and monthly calling and lead generation targets.
• Handle customer questions professionally, escalating complex issues as necessary.
• Keep updated on company offerings, pricing, and promotional campaigns.

Qualifications and Experience

• Bachelor’s Degree or Diploma in any field.
• 1 to 3 years of experience in telecalling, telesales, inside sales, customer service, or lead generation roles.
• Exposure to construction, real estate, infrastructure, or building materials industries is advantageous.

Skills and Competencies

• Excellent verbal communication in English and Malayalam; Hindi is a plus.
• Strong telecalling, customer handling, lead generation, and qualification capabilities.
• Sales negotiation and persuasive communication skills.
• Proficiency in CRM software and Microsoft Office Suite (Word, Excel, Outlook).
• Effective time management and multitasking abilities.
• Ability to work under defined sales targets with a results-driven approach.
• Professional phone etiquette and positive interpersonal skills.
• Self-motivated with a customer-centric mindset and team collaboration skills.

Compensation and Benefits

• Monthly salary ranging between ₹22,000 and ₹25,000.
• Performance-based incentives.
• Mobile allowance provided.
• Opportunities for career advancement.
• Training and development programs available.
• Supportive and professional office environment.

Additional Information

• Work location: Office-based in Kalamassery, Kochi.
• Preference will be given to candidates who can join immediately.