Customer Operations Executive - Pune & Mumbai (Daily Walk-in)

About eClerx

eClerx is a leader in business process management, automation, and analytics services, catering to numerous Fortune 2000 companies across sectors like financial services, communications, retail, fashion, media, manufacturing, travel, and technology. Founded in 2000, it is publicly traded on major Indian stock exchanges and has a workforce of over 13,000 employees worldwide, spanning countries such as Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and USA.

Key Responsibilities

• Professionally respond to customer chats, ensuring polite and clear communication.
• Engage actively with customers to understand their requirements and provide prompt, accurate details about products, services, pricing, and promotions.
• Identify and pursue opportunities to upsell and cross-sell relevant products and services to customers.
• Handle customer concerns and objections empathetically and professionally, aiming to resolve issues and complete sales.
• Record all customer interactions and transaction details meticulously within the organization's CRM platform.
• Consistently achieve or surpass individual and team sales goals.
• Maintain comprehensive knowledge of company offerings and stay informed on market trends and best practices.

Requirements

• Strong written English communication skills.
• Prior experience in customer service and sales roles, preferably involving chat or online interaction channels.
• Capability to multitask effectively and manage time efficiently.
• Excellent problem-solving aptitude with quick-thinking skills.
• Comfort in working within a fast-moving work environment.
• Willingness to work rotational shifts, which may include evenings, weekends, and holidays.
• Basic computer literacy and familiarity with CRM software.

Education

• Minimum requirement: High school diploma or equivalent.
• Preferred qualification: Bachelor's degree in any discipline.